FAQ

CFD Cryptos are only available to Professional Clients.

We would be happy to welcome you back and if you would like to open another account please contact our Customer Support team who would be able to assist you with any questions you may have.

To register for an individual Client Area, you must submit your Proof of Address (POA) and Proof of Identity (POI) documents, whereas to register for a Corporate Client Area, you must submit:

1. Articles of association, identification document and proof of individual and corporate address.
2. Certificate of incorporation or company registration card (must show the address, legal representatives, registration data).

We will ask for additional documents depending on the country, beneficiary etc. (offshore:).
E.g.:

1. Certificate of incorporationArticles of association
2. Memorandum of understanding
3. Certificate of good standing
4. Certificate of incumbency/ Register of Members
5. POI and POA documents for directors and shareholders.

You can find your account balance and trading history in the MetaTrader platform. The account balance can also be seen in your Client Area.

Go to the Client Area login page click on the ‘Forgot your Password?’ link under the ‘Login’ button and follow the instructions on how to reset your password. For further assistance, please contact our Client Support team.

You can change the password of your MetaTrader 4 or MetaTrader 5 account inside the secure Client Area. For further assistance, please contact our Client Support team.

Right-click on the instrument you placed the trade with and use the options ‘Modify the trade’ or ‘Delete the trade’.

Yes. Simply send an email with your demo account number and decided changes to our Support team.

Yes, the trading conditions are the same. However, please note that demo accounts operate in a simulated environment which means that no slippage occurs whereas price updates might differ from live accounts.

Yes. Simply send an email with your demo account number and decided balance to our Support team.

Yes. In order to do so, install a MetaTrader platform in different folders on your computer for each of your trading accounts.

We offer 3 account types: Classic, Pro and VIP. All accounts have the same execution speed.

Their differences are:

Spreads:

The Pro and VIP accounts start at 0.0 pips, whereas the Classic account starts at 1.6 pips.

Commission:
*There is no commission on the Classic account.
*There is a commission of 2 currency units per side per lot (0.0020% notional) on the Pro account in the base currency of the trading instrument. Example: If you trade 1 lot of EURUSD, which has a contract size of 100,000 EUR, then your commission per side would be 2 EUR and 4 EUR round turn.
*There is a commission of 1 currency unit per side per lot (0.0010% notional) on the VIP account in the base currency of the trading instrument. Example: If you trade 1 lot of EURUSD, which has a contract size of 100,000 EUR, then your commission per side would be 1 EUR and 2 EUR round turn.

The minimum deposit for the Pro and Classic account is: 100 USD/EUR/ GBP/PLN.
The minimum balance for the VIP account is 50,000 USD/EUR/ GBP/PLN.

You can find out more information about our account types at: https://www.tickmill.co.uk/trading/accounts-overview

You can close an account but we will keep your data, in accordance with legislation, on our files for a minimum period of 7 years.

If your account is inactive for 375 days or more and the balance is at (£0.00), your account will be archived.

We update the swaps based on the rates given to us by our counterparties and we recommend checking the swap rates on a regular basis within the MetaTrader platform. Our updated swaps are always available by clicking here.

You can also check the swap rates by logging into the MetaTrader trading platform and select: View > Symbols > Select instrument > Properties

There are two types of positions: buy and sell. You must look at the Financing long for swaps for buy positions and at the Financing short for swaps for sell positions. Swaps are charged at 00:00 platform time.

Triple swap charges apply for positions on FX pairs, Silver and Gold that are held overnight on Wednesday. For the rest of the instruments, triple swap charges apply for positions that are held overnight on Friday. This is a standard practice in the forex industry.

These swaps cover the interest for Saturday and Sunday when the markets are closed. All swaps are calculated based on the quote currency.

Example:

If you open a long position of 1 lot on EURAUD, the overnight swap charge would be -14.11 Australian Dollars. If you had opened the same position on a Wednesday and roll over the position to the next day, the swap would be -14.11 * 3.

If the account currency is in USD, then we have to convert the amount above to USD by using AUDUSD spot rate.

An account may get archived under certain conditions. If the account balance is equal or less than 50 GBP/EUR/USD and/or 250 PLN and there were no login attempts to the trading platform or no trading activity, no open positions and no withdrawals or deposits made for at least 60 days, then the account will be automatically deactivated and archived by the system and it will no longer be visible in the Client Area. Any balance will be transferred to the wallet.

You can open an account in the Client Area, efficiently and securely. Click here to open an account with us.

Tickmill UK Ltd is authorised and regulated by the Financial Conduct Authority (FCA) of the United Kingdom and is required to segregate retail client funds from the company’s own funds.

As a member of the Financial Services Compensation Scheme (FSCS) in the UK, all clients of Tickmill UK Ltd are covered in the event of default by Tickmill UK Ltd. Clients are covered up to the value of £85,000.00.